Privacy Policy

Introduction

Welcome to Classcribe. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at classcribe.app.

Information We Collect

We collect information that you provide directly to us:

• Account Information: Email address, full name, country, university, and course of study when you create an account.
• Audio Content: Lecture recordings that you upload for transcription and note generation.
• Payment Information: Billing details processed securely through our payment provider, Paystack. We do not store your full payment card details.
• Usage Data: Information about how you interact with our service, including features used and time spent.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your lecture recordings and generate notes
• Process payments and manage your subscription
• Send you service-related communications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience

Third-Party Services

We use trusted third-party services to operate our platform, including:

• Secure cloud infrastructure for data storage and authentication
• Audio transcription services
• AI services for generating structured notes
• Payment processing services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored securely using industry-standard encryption. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at support@classcribe.app.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request portability of your data

Cookies

We use essential cookies to maintain your session and remember your preferences. These cookies are necessary for the service to function properly.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@classcribe.app